5. CallCenter Reduce ASAs and abandons, increase satisfaction. Read a commissioned study conducted by Forrester consulting, "The total economic impact of virtual hold's virtual queuing solutions." www.virtualhold.com
7. CallCenter Services Focus offers award-winning telephone answering service, Internet capabilities, ordertaking, fulfillment and more. Other callcenters refer their most difficult accounts to us. www.focustele.com
9. ECHO - Premier Call Recording Solution ECHO is a browser-based digital, VoIP and screen capture recording solution – with an integrated CRM tool – designed to record, evaluate, monitor and archive all customer interactions. www.teleformix.com